Stock and availability
Shoppers ask whether an item is in stock before they travel to you. They get an answer straight away.
INDUSTRIES
Retail & Consumer Goods
Stock, orders, and online sales answered instantly.
A shopper who can't reach anyone by phone, chat, or your online store just tries the next retailer instead. Smartest Voice answers questions about stock, opening hours, and orders instantly, and covers online order tracking and returns too, so your floor and till staff stay with the customers in front of them instead of running to the phone.
- Answers stock and product availability questions instantly
- Handles opening hours, store locations, and order status
- Tracks online orders and handles returns without a support queue
- Frees up floor and till staff from constant phone interruptions
We answer for
- Ecommerce
The questions your customers ask before they buy
Opening hours and store locations
Hours, addresses and directions are answered instantly, including on bank holidays and late in the evening.
Order status and delivery
Customers who ask where their order is get an answer without waiting in a support queue.
Returns and exchanges
Return and exchange requests are captured with the order details, ready for your team to process.
Product questions
Sizes, colours and materials are answered consistently from the information you provide.
How it works
- Step 1
We learn your shop
We set up your products, policies, opening hours and the order questions you get most.
- Step 2
It answers every shopper
Phone calls and messages are answered at once, so shoppers get help wherever they ask.
- Step 3
Your staff stay with customers
Floor and till staff stop running to the phone, and anything unusual reaches them with a summary.
Why retailers choose Smartest Voice
Fewer lost sales
A shopper who cannot reach anyone tries the next retailer. Every question is answered on the first attempt.
Staff focus on the shop floor
Constant phone interruptions stop, so the customers in front of your team get their full attention.
One assistant for shop and online
The same assistant covers store questions, online order tracking and returns.
Consistent answers
Every customer hears the same correct information about stock, hours and policies.
Built for shops and online stores
- Independent shops and boutiques
- Multi store retailers
- Online stores and ecommerce brands
- Fashion and lifestyle brands
- Home, electronics and specialist stores
RESULTS
See the difference in the first week.
With Smartest Voice
Your front desk today
Every call answered, day or night
Calls missed after hours
Booked instantly, no callback needed
Callback required to confirm a slot
Reminders and confirmations sent automatically
Follow-up done manually, if at all
The comparison holds up whether it's the first call of the day or the last.
See how it worksFAQS
Common questions
Can it tell customers whether an item is in stock?
Yes. It answers stock and availability questions using the information we set up for your shop.
Does it handle online orders and returns?
Yes. It covers order tracking and return requests, so your online customers do not need to wait in a support queue.
Will it interrupt my staff less?
That is the aim. The assistant takes the constant phone questions, so floor and till staff can stay with the customers in front of them.
Does it work for online only businesses?
Yes. Ecommerce businesses use it to answer calls and messages about orders, delivery and returns.
How long does it take to set up?
Most businesses are live within a week. We handle configuration and connect it to the channels and tools you already use.
Does it work with the tools I already use?
It connects to the scheduling and records tools most businesses already use, and we're adding more integrations regularly.
Is customer data handled securely?
Customer data is encrypted in transit and at rest, and we're building out our compliance program. Get in touch if you need details for your own review.