See what happens on every call
Every call is saved with a transcript and a summary, and the dashboard shows volumes, busy hours, outcomes and minutes used.
Every call, kept: the transcript, the summary and the outcome.
Duration
2:41
Outcome
Booked
Language
Greek
- AI assistant: Hello, thank you for calling. How can I help you?
- Caller: I would like to book an appointment on Friday morning.
- AI assistant: Friday at 11:00 is free. Shall I book it?
Summary
Booked a consultation for Friday at 11:00.
Transcript and summary
Open any call to read what was said, with a short summary of what it was about.
The assistant's own read
Went well
- Greeted the caller in Greek
- Offered free slots
Did not go well
- Could not find the price list
The assistant's own review
After the call the assistant notes what went well and what did not.
Outcome
- Appointment booked+
- Request created=
- No request produced0
Outcome per call
See which calls ended with an appointment, a request or neither.
One dashboard: see the calls, spot the busy hours, track the minutes.
Open any call
Select a call to read its transcript and summary.
Find the busy hours
A heatmap shows the days and hours when most calls arrive.
Track your minutes
See the minutes spoken this month next to the total number of calls.
Calls answered
Calls per day
From call to dashboard
The call is answered
The assistant picks up and handles the conversation in Greek or English.
The call is saved
Transcript, summary, outcome and duration are stored with the call.
The dashboard updates
Totals, trends and busy hours refresh, ready to read at any time.
What the dashboard shows
Volume
- Calls per day over time
- A heatmap of the busiest days and hours
- Calls in progress right now
Outcomes
- Appointments booked and requests created
- Calls where no request was produced
- Requests corrected automatically after a call
Usage
- Minutes spoken this month
- Total calls and calls today
- Today's appointments
Everything in one place
Analytics sit in the same dashboard as the calendar, the customers and the requests, so one login covers the whole picture.
To estimate what unanswered calls cost you before you start, use the missed call calculator.
Questions about call analytics
Where do I find the transcript of a call?
In the Calls section of the dashboard. Each call opens with its summary and full transcript.
Can I find calls that did not lead to a request?
Yes. The calls list can be filtered to the calls where no request was produced.
Can I see how many minutes I have used?
Yes. The overview shows the minutes spoken this month, next to the total number of calls.
See it on your own calls
Book a free demo and we will show you the dashboard with your business set up.