Availability and rate enquiries
Guests ask about dates, room types and prices before they book. They get an answer straight away, so they do not move on to the next listing.
INDUSTRIES
Travel & Hospitality
Reservations, day and night.
Whether you run a boutique bed and breakfast, a multi property hotel group, or a travel agency, every missed call is a booking that goes to a competitor instead. Smartest Voice answers every line straight away, in the guest's own language, so reservations, late check ins, and availability questions get handled the moment they come in, day or night.
- Answers every reservation call directly, no hold music
- Handles availability, rates, and last minute booking changes
- Speaks the guest's language automatically, no separate setup per language
- Scales from a single property to a multi site group or travel agency
Every call is a potential booking
Reservation changes
Extending a stay, moving a date or cancelling is handled on the call, with the details noted for your team.
Late arrivals and check in questions
Arrival times, late check ins, parking and directions are answered at any hour, so reception is not tied to the phone.
Guests calling from abroad
International callers are answered in their own language, without extra multilingual staff or a call passed around the desk.
Travel agency enquiries
Package and itinerary questions are captured with dates, party size and budget, ready for your agents to follow up.
How it works
- Step 1
We learn your property
We set up your rooms, rates, policies and house rules, so every answer matches how you actually run things.
- Step 2
It answers every call
Guests are answered immediately in their own language, in peak season, in the middle of the night or during a busy check in.
- Step 3
You get the details
Reservations and requests land in your calendar with a summary of each call, and anything unusual goes to your team.
Why hotels choose Smartest Voice
Fewer missed bookings
Every line is answered, including when reception is busy, on a break or closed for the night.
Your guests' language, automatically
Callers are answered in the language they speak, with no separate setup for each one.
No queue in peak season
Busy periods do not turn into hold music. Guests get an answer instead of a dial tone.
Lower running costs
Cover nights and weekends without adding shifts to your front desk.
Your team stays in control
Every call ends with a summary, and anything that needs a person is passed to your staff.
Built for accommodation and travel businesses
- Boutique hotels and bed and breakfasts
- Hotel groups and multi property operators
- Villas and holiday rentals
- Hostels and guest houses
- Travel agencies and tour operators
RESULTS
See the difference in the first week.
With Smartest Voice
Your front desk today
Every call answered, day or night
Calls missed after hours
Booked instantly, no callback needed
Callback required to confirm a slot
Reminders and confirmations sent automatically
Follow-up done manually, if at all
The comparison holds up whether it's the first call of the day or the last.
See how it worksFAQS
Common questions
Can it take reservations for my hotel?
Yes. It answers availability and rate questions, takes the booking details and puts the reservation in your calendar. Anything it cannot settle is passed to your team with a summary of the call.
Does it speak my guests' languages?
It answers in the language the guest speaks, so you do not need to set up each language separately.
What happens in peak season when the phone never stops?
Calls are answered straight away instead of queuing, so guests are not left on hold while your team is busy with check ins.
Will it replace my reception staff?
No. It takes the repetitive calls so your team can focus on the guests in front of them, and it hands over anything that needs a person.
How long does it take to set up?
Most businesses are live within a week. We handle configuration and connect it to the channels and tools you already use.
Does it work with the tools I already use?
It connects to the scheduling and records tools most businesses already use, and we're adding more integrations regularly.
Is customer data handled securely?
Customer data is encrypted in transit and at rest, and we're building out our compliance program. Get in touch if you need details for your own review.