Shipment enquiries
The customer gives the shipment number and the assistant records the request and passes it to your team with all the details.
INDUSTRIES
Logistics & Transport
Shipment and delivery requests, with no missed calls.
Logistics and transport companies take calls all day, from customers asking about a shipment to drivers and partners. As an AI phone assistant for logistics and transport, SmartestVoice answers every call, records the shipment number and request, agrees pickup and delivery times and passes anything that needs a person to your team.
- Answers every shipment and delivery call, around the clock
- Records the shipment number, address and customer's request
- Agrees pickup and delivery times and enters them in your calendar
- Passes exceptions and urgent matters to your team with a call summary
The calls a logistics company receives
Pickup and delivery slots
Times are agreed on the call and entered in your calendar.
Delivery changes
A change of address or time is recorded and passed on, so the right person is informed.
Transport quote requests
Route, type of cargo and contact details are recorded, so your sales team starts with a complete request.
Driver and partner calls
Messages reach the person in charge in an organised way, without interrupting the office team.
From the call to an organised shipment request
- Step 1
We learn your procedures
We set up the areas you cover, pickup and delivery hours and the questions to ask.
- Step 2
It answers every call
Callers get an immediate answer, and nobody waits on hold at peak times.
- Step 3
You receive organised requests
Each request arrives with a shipment number, contact details and the reason for the call.
Why logistics companies choose SmartestVoice
Fewer interruptions in the office
Repetitive shipment calls are answered automatically and your team deals with the exceptions.
No calls on hold
At peak times the assistant answers without a queue.
Organised requests
Every call is recorded with a shipment number and request, so nothing is lost.
Consistent service
Every caller gets the same professional answer, at any hour.
Built for logistics and transport businesses
- Transport companies
- Courier companies
- Warehouses and distribution centres
- Hauliers and freight forwarders
- Shipment support teams
RESULTS
A logistics company's calls, before and after
With SmartestVoice
Your front desk today
Every call answered, day or night
Calls missed after hours
Booked instantly, no callback needed
Callback required to confirm a slot
Reminders and confirmations sent automatically
Follow-up done manually, if at all
The difference shows at peak hours, and when the office is closed.
See how it worksFAQS
Logistics companies' questions, answered
Can it say where a shipment is?
The assistant records the shipment number and request and passes it to your team. The answer on shipment progress comes from you, unless it is connected to a system you use. Tell us what you use and we will look at it together.
Can it book pickup and delivery times?
Yes. It agrees the time on the call and enters it in the calendar you connect.
What about urgent requests?
You define what counts as urgent, and the assistant alerts your team with a summary of the call.
Can it answer customers abroad?
Yes. It answers in the language the caller speaks, including English and Greek.
What do I get after each call?
A summary with contact details, the shipment number and the reason for the call.
How quickly can a logistics company start?
Usually within a week. We set up areas, hours and questions, then calls move to the assistant.
Explore other industries
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Reservations, day and night.
Retail & Consumer Goods
Stock, orders, and online sales answered instantly.
Home & Auto Services
Calls answered, booked on the spot.
Healthcare
Appointments confirmed automatically.
Real Estate
Every enquiry answered, viewings booked.
Insurance
Every policy or claim call is recorded.