An AI Chatbot for Viber conversations
Many customers in Greece already chat on Viber. Our AI answers their questions and books their appointments in the same app, with nothing to install.
Many customers in Greece already chat on Viber. Our AI answers their questions and books their appointments in the same app, with nothing to install.
What is different about Viber
Viber is built around people messaging each other, so customers expect a short, friendly reply rather than a menu. A chatbot that sounds like a helpful member of staff fits in far better than one that answers in long blocks of text.
Viber also has its own rules for businesses. A conversation begins when the customer writes first, replies sent during the following 24 hours are free, and a business can only send a limited number of messages in a row before the customer answers.
A Viber business account is opened through an approved partner rather than from the app itself. It is worth deciding who will own that account before you switch the channel on.
How the Viber Chatbot works
Linked to your Viber business account
Customers find your business on Viber and open a chat, the same way they would with a contact.
Replies in seconds
Opening hours, prices and availability are answered straight away, at any hour of the day.
Books and confirms
The appointment goes into your calendar and the customer gets the confirmation in the same Viber chat.
From question to booking on Viber
An example of a Viber chat that ends in a booking. What the chatbot says in practice follows the rules you set.
Customer
Hi, are you open on Saturday morning?
AI chatbot
Hi, I'm the clinic's digital assistant. Yes, we are open from 9:00 to 13:00 on Saturday. Would you like an appointment?
Customer
Yes, around 10 if possible.
AI chatbot
10:15 is free. Shall I book it for you?
Customer
Please do. Nikos P.
AI chatbot
Booked, Nikos. We will see you on Saturday at 10:15. Message me here if anything changes.
Sample dialogue written for this page.
Reach the people who prefer Viber
Customers who avoid phone calls and email can still get an answer from you in an app they already use.
Free replies inside a conversation
Once a customer writes to you, the answers you send within the conversation window cost nothing extra.
Nothing gets lost
Every Viber enquiry is kept alongside your calls and web chats, so the team sees the full history of a customer.
Viber chatbot questions
Can customers start a Viber chat with us themselves?
Yes. On Viber the customer sends the first message, so the chatbot starts working the moment someone opens a chat with your business.
Will the chatbot send long strings of messages?
No. Viber limits how many messages a business can send in a row without a reply from the customer, so the chatbot keeps its answers short and waits for the customer to respond.
How long can the chatbot keep replying?
After a customer writes to you, Viber opens a conversation window of 24 hours in which replies are free. Writing to someone after the window has closed uses a separate paid message type.
Is this a personal Viber account?
No. The chatbot works through a Viber business account set up with an approved Viber partner, never through somebody's personal number.
Does it replace our Viber notifications?
No. This page is about answering customers who write to you. Reminders and notices that you send first follow Viber's own message rules.
Other chatbot use cases
Want the full picture? Never lose a customer across web chat, WhatsApp, or Viber.