SmartestVoice vs Treatwell
Treatwell finds new customers for your salon and now offers an AI Receptionist for calls. SmartestVoice is a dedicated AI secretary for any business phone line. Here is where each one fits, and what each costs.
Treatwell finds new customers for your salon and now offers an AI Receptionist for calls. SmartestVoice is a dedicated AI secretary for any business phone line. Here is where each one fits, and what each costs.
Side by side
Both can answer calls and book appointments. The differences lie in everything around the call.
What it is
- Treatwell
- Marketplace, salon software and an AI Receptionist
- SmartestVoice
- AI secretary for your business phone line
Where customers arrive
- Treatwell
- Treatwell's website and app, plus direct bookings you send yourself
- SmartestVoice
- Your own phone number
Answers phone calls
- Treatwell
- AI Receptionist: answers calls day and night and manages bookings, changes and cancellations
- SmartestVoice
- Yes, every call, in natural Greek
Where bookings land
- Treatwell
- The Treatwell calendar
- SmartestVoice
- Your calendar
Call handover
- Treatwell
- Can transfer the call to your team or send a callback alert on WhatsApp
- SmartestVoice
- Forwards urgent calls by the rules you set
Brings new customers
- Treatwell
- Yes, this is its main purpose
- SmartestVoice
- No
Stock management
- Treatwell
- Available through its software
- SmartestVoice
- Not included
Customer records
- Treatwell
- Part of the salon software
- SmartestVoice
- Not a CRM
Commission
- Treatwell
- 25% plus VAT for clients who come through the marketplace for the first time, and 0% after the second booking through the marketplace, as published. No commission on direct bookings
- SmartestVoice
- None
Other fees
- Treatwell
- 2% plus VAT on online prepayments
- SmartestVoice
- One time €100 setup fee
AI call service price
- Treatwell
- From €69 a month, VAT status N/A
- SmartestVoice
- From €75 a month plus VAT
Greek speech in the AI
- Treatwell
- N/A, not stated on its pages
- SmartestVoice
- Natural Greek
Always on
- Treatwell
- Online booking 24/7, and the AI Receptionist answers day and night
- SmartestVoice
- Every call answered 24/7, nights, weekends and holidays included
Channels and connections
- Treatwell
- Marketplace, apps for iPhone and Android, direct bookings by phone, SMS, WhatsApp or a Book Now button, and a WhatsApp callback alert from its AI Receptionist
- SmartestVoice
- Calls 24/7, with WhatsApp and web chat on the same assistant. Integrates with WhatsApp, Viber, Gmail and Google Calendar, and the Pro plan adds a personal booking page
Suited to
- Treatwell
- Hair, barbering, nails, massage, wellness and aesthetics
- SmartestVoice
- Any business that takes calls
What each one offers
Treatwell
Marketplace, software and AI calls
Treatwell gives a salon a marketplace profile, 24 hour online booking, apps for iPhone and Android, and tools for the diary, team, customer records and stock in one place. Its AI Receptionist adds call answering that books straight into the same calendar.
SmartestVoice
AI phone secretary
SmartestVoice answers inbound calls in natural Greek at any hour, takes messages, books appointments and forwards urgent calls by your rules. It suits any business with a phone, not only salons, and does not depend on a marketplace. It does not bring new customers or run payments, stock or records. It works 24/7, and WhatsApp and web chat run on the same assistant.
What each one costs
Treatwell publishes its Greek rates, which makes the comparison easier. Its partner terms add that fees may change, with 30 days' notice.
How Treatwell charges
Its pricing page says the new client commission is 25% for clients who come through the marketplace for the first time, and 0% after the second booking through the marketplace. There is no commission on bookings made directly with you: by phone, SMS or WhatsApp, entered by hand, or through the Book Now button on your social pages and website. Online prepayments carry a 2% processing fee. All fees and commissions are subject to VAT. The terms define a new client as one who is not in your database or has had no successful appointment in 365 days, so ask how a returning client is counted.
What the AI Receptionist costs
Treatwell lists its AI Receptionist from €69 a month. Whether that figure includes VAT is not stated on the page, so it stays N/A until you ask.
How SmartestVoice charges
Starter is €75 a month with 100 minutes and 3 phone lines, Pro is €129 with 200 minutes, 5 lines and a personalised booking page, and Scale is €229 with 400 minutes and 10 lines. VAT is extra, the setup fee is a one time €100, and the 14 day trial needs no card.
How to compare them
Treatwell's commission follows the new customers you win, and its AI Receptionist is a monthly fee. SmartestVoice is a monthly plan with included minutes. If you already live in Treatwell's software, you can keep calls inside it. If you want a phone secretary that is not tied to one platform, SmartestVoice is built for that.
Where each one fits
Treatwell fits if
- You want customers to find and book you online
- You want one system for the diary, team and stock
- You prefer an AI receptionist that books directly into the same calendar
- Your business is hair, beauty, barbering or wellness
SmartestVoice fits if
- You want a phone secretary that is separate from a booking platform
- Your business is not a salon
- You want a published monthly plan with included minutes
- You want one assistant on calls, WhatsApp and web chat, working 24/7
Consider both if
- You use Treatwell for marketplace bookings and want to compare a dedicated AI before choosing
- You run a salon and a second business that takes calls
Salon owners ask
Does Treatwell have an AI receptionist?
Yes. Treatwell offers an AI Receptionist that answers calls day and night, manages bookings, changes and cancellations, and can transfer a call to your team. Its page lists it from €69 a month.
Is SmartestVoice a Treatwell alternative?
For phone calls, yes: both offer an AI that answers and books. For finding new customers and running the salon, Treatwell offers more tools, and SmartestVoice does not cover that.
How much commission does Treatwell charge in Greece?
Its pricing page shows 25% for clients who first come through the marketplace and 0% after the second booking, plus 2% on online prepayments. All fees and commissions are subject to VAT, and they can change with 30 days' notice.
Can I run both?
Yes. Treatwell can keep taking marketplace bookings while SmartestVoice answers a phone line. Check which calendar each one books into so a slot is never offered twice.
Does Treatwell's AI Receptionist speak Greek?
N/A. Treatwell's Greek page describes the service, but it does not state which languages the assistant speaks. Confirm this with Treatwell.
Is SmartestVoice only for salons?
No. It suits any business that takes calls, from clinics and law firms to garages and restaurants.
What does SmartestVoice connect to?
It integrates with WhatsApp, Viber, Gmail and Google Calendar. The same assistant answers calls and takes WhatsApp and web chat, and the Pro plan adds a personal booking page. It works 24/7, so it can sit next to Treatwell without changing how you use it.
A marketplace that has added a phone assistant
Treatwell is a booking marketplace with salon software behind it. A customer searches for a treatment, picks a time and books, with online prepayment available. Treatwell Connect and Treatwell Pro handle the diary, customer records and stock, while the marketplace puts your salon in front of people looking for beauty and wellness services.
Treatwell has also launched an AI Receptionist, so it now covers phone calls as well. SmartestVoice is a dedicated AI secretary that is not tied to a marketplace or to one sector. The question is less whether an AI can answer your phone and more what else you want the platform to do for you.
Work out your own numbers
Compare it on your own calls
Try SmartestVoice free for 14 days, and use Treatwell for the marketplace if it suits your salon.