SmartestVoice vs Teleservice
Teleservice has answered calls for Greek doctors and professionals since 2005 and has a page and a member offer on the Athens Medical Association portal. SmartestVoice does the same job in a different way, with an AI.
Teleservice has answered calls for Greek doctors and professionals since 2005 and has a page and a member offer on the Athens Medical Association portal. SmartestVoice does the same job in a different way, with an AI.
Telesecretary staff or an AI: two ways to answer your calls
Teleservice is a telesecretary service with a focus on doctors' practices. Its staff answer calls, manage appointments and give you online access to messages and appointments as they come in.
SmartestVoice works differently. An AI answers your phone in natural Greek, takes messages and books appointments into your calendar, at any hour. Neither approach replaces the other in every case, so the useful question is which one matches the way your calls actually arrive.
Three questions to settle it
When do your calls arrive?
Teleservice lists weekdays from 09:00 to 22:00 and Saturday from 10:00 to 18:00, which covers most of a working week. If calls also come on Sundays or late at night, an AI answers around the clock.
How many calls do you receive?
Teleservice plans are sized by incoming calls, from up to 70 on Bronze to up to 400 on Platinum. SmartestVoice plans are sized by minutes. Count your calls and their typical length before comparing the two.
What do callers need from you?
If most calls are routine, such as opening hours, directions and bookings, an AI can handle them. If callers often want to speak to a person, Teleservice's staff do that.
What each one offers
Teleservice
Human telesecretary since 2005
Call reception and appointment management, mainly for doctors' practices but open to other professionals. It says its staff are multilingual, that no more than two people handle each client, and that it sends emergency notifications. It does not do telemarketing.
SmartestVoice
AI phone secretary
Answers inbound calls in natural Greek, tells callers your hours and services, takes messages and books appointments. It forwards urgent calls according to the rules you set. It does not record medical details or replace a practice management system. It runs around the clock, with WhatsApp and web chat on the same assistant.
Plans side by side
Teleservice sizes plans by calls and SmartestVoice by minutes, so the rows are a guide, not a like for like match.
Entry plan
- Teleservice
- Bronze, €70 a month, up to 70 incoming calls
- SmartestVoice
- Starter, €75 a month, 100 minutes and 3 lines
Next plan
- Teleservice
- Silver, €120 a month, up to 150 calls with appointment management
- SmartestVoice
- Pro, €129 a month, 200 minutes, 5 lines and a booking page
Larger plan
- Teleservice
- Gold, €160 a month, up to 300 calls with appointment management
- SmartestVoice
- Scale, €229 a month, 400 minutes and 10 lines
Top plan
- Teleservice
- Platinum, €240 a month, up to 400 calls with appointment management
- SmartestVoice
- Enterprise, unlimited minutes, priced on request
Who answers
- Teleservice
- Trained staff
- SmartestVoice
- An AI voice in natural Greek
Published hours
- Teleservice
- Weekdays 09:00 to 22:00, Saturday 10:00 to 18:00 (another page mentions weekends)
- SmartestVoice
- Round the clock, every day
Appointments
- Teleservice
- Managed by staff on Silver and above
- SmartestVoice
- Booked into your calendar while the caller is on the line
Medical association
- Teleservice
- The Athens Medical Association portal has a Teleservice page and a member offer
- SmartestVoice
- None claimed
Free trial
- Teleservice
- Not stated
- SmartestVoice
- 14 days, no credit card
Channels and connections
- Teleservice
- Phone, with real time online access to messages and appointments and emergency notifications
- SmartestVoice
- Calls around the clock, with WhatsApp and web chat handled by the same assistant. Integrations with Google Calendar, Gmail, WhatsApp and Viber, plus a personal booking page on Pro
Setup fee
- Teleservice
- Not stated
- SmartestVoice
- One time €100
Reading the prices
Teleservice prices
These figures come from teleservicegroup.gr and do not say whether VAT is included. Its other site tele-service.gr describes five medical packages by included calls, without prices, and asks you to request an offer, so confirm the current terms with Teleservice directly.
SmartestVoice prices
All plans exclude VAT and carry a one time €100 setup fee. Every plan starts with a 14 day free trial that needs no credit card.
How to compare
Take a typical month of calls. Multiply by their average length to get minutes, then see which plan fits. If your volume is low and falls inside office hours, the lower Teleservice tiers may suit you well.
Where each one fits
Teleservice may suit you if
- Your callers value a human voice and a familiar team
- You run a medical practice and want a provider with a member offer from the Athens Medical Association
- Your calls arrive within its published hours
SmartestVoice may suit you if
- Calls reach you at night, on Sundays or during holidays
- You prefer one monthly plan with included minutes
- You want appointments booked during the call
- You want 24/7 cover with calls, WhatsApp and web chat handled by one assistant
Both can work if
- A person covers busy office hours and the AI covers everything else
- You want to test the AI on after hours calls first, and keep your current service meanwhile
Telesecretary questions
Is Teleservice only for doctors?
It focuses on doctors' practices, and its site also addresses other professionals. Ask about your own profession when you request an offer.
What are Teleservice's opening hours?
Its home page lists weekdays 09:00 to 22:00 and Saturday 10:00 to 18:00, while another page mentions weekends. Confirm Sunday cover with Teleservice.
Does SmartestVoice work for medical practices?
It can answer calls, take messages and book appointments for a practice, and forward urgent calls by your rules. It does not give medical advice or keep medical records.
Which is cheaper for a small practice?
At low call volumes inside its hours, Teleservice's entry plan at €70 for up to 70 calls is worth comparing with SmartestVoice minutes. As volume grows or calls arrive at other times, compare the minutes you would use.
Can I run an AI and a telesecretary together?
Yes. Some practices let people answer during the day and the AI cover evenings and weekends. Agree with each provider how calls are forwarded.
Where do I see all the plans?
Teleservice's plans are on its own site, and SmartestVoice's are on our pricing page.
Can SmartestVoice handle more than phone calls?
Yes. The same assistant also takes WhatsApp and web chat, 24/7, and integrates with Google Calendar, Gmail, WhatsApp and Viber. The Pro plan adds a personal booking page.
Work out your own numbers
Test the AI on your own calls
Start the 14 day trial and keep your current telesecretary while you compare.