TELESECRETARY COMPARISON

SmartestVoice vs My Office

My Office has provided remote secretaries to professionals in Greece since 2008. SmartestVoice is an AI that answers your calls. Both take calls off your hands, and they suit different jobs.

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My Office has provided remote secretaries to professionals in Greece since 2008. SmartestVoice is an AI that answers your calls. Both take calls off your hands, and they suit different jobs.

My Office at a glance

2008

The year from which My Office says it has offered its service, according to its own website

ISO 27001

The information security certification My Office says it holds, shown alongside a GDPR Ready badge

from €29

The monthly starting price it lists, plus 24% VAT, with the first month free

Two ways to have your calls answered

A telesecretary service gives you a team of people who answer in your name. My Office is a Greek telesecretary service, in the market since 2008. Its clients include doctors, lawyers, engineers and consultants. SmartestVoice takes a different route. It is an AI that answers your phone in natural Greek, takes messages and books appointments into your calendar.

The choice is rarely about which is better. It depends on what you need around the call. If you want someone to transcribe, translate, send correspondence or run an outbound campaign, a human team is the natural fit. If you mainly want every inbound call picked up at any hour for a predictable price, an AI covers that well. Plenty of businesses use both.

What each one offers

My Office

Human remote secretaries

My Office handles call reception, filtering and forwarding, messages and appointment scheduling through an online calendar. It also offers email and correspondence handling, SMS, transcription, translation, document digitisation and telemarketing campaigns, so it can act as a general back office as well as a switchboard.

SmartestVoice

AI phone secretary

SmartestVoice answers inbound calls in natural Greek, tells callers your hours and services, takes a message or books a slot, and passes the details to you. It is built for the phone and does one job: no transcription, no translation, no outbound campaigns. It covers the line day and night, and it handles WhatsApp and web chat as well.

Task by task

A fair look at where the two overlap and where they do not.

	My Office	SmartestVoice
Who answers	A trained team of people	An AI voice that speaks natural Greek
Inbound calls	Reception, filtering and forwarding	Answering, messages and booking
Appointments	Scheduled through an online calendar	Booked into your calendar during the call
Hours	Service hours up to 08:00 to 24:00, Monday to Sunday on larger packages (up to 112 hours a week), and 24/7 web access to calls and appointments	24 hours a day, every day
Outbound work	Telemarketing and IVR campaigns	Not offered
Documents	Transcription, translation and digitisation	Not offered
Messages and requests	Staff answer calls and take messages and requests	Follows the rules you set, and forwards urgent calls as you instruct
Certifications	ISO 27001 and GDPR Ready, as stated on its site	Not claimed on this page
Starting price	From €29 a month plus 24% VAT, first month free	€75 a month plus VAT, with a 14 day free trial
How billing works	A monthly package with included calls, then a per call charge	A fixed plan with included minutes
Channels and connections	Phone, email and correspondence, SMS, fax and a 24/7 web interface for calls and appointments	Every call at any hour, plus WhatsApp and web chat. Works with Gmail, Google Calendar, WhatsApp and Viber, and the Pro plan includes a personal booking page
Suited to	Professionals who want a wider admin service	Any business that wants every call answered

Who answers

My Office: A trained team of people
SmartestVoice: An AI voice that speaks natural Greek

Inbound calls

My Office: Reception, filtering and forwarding
SmartestVoice: Answering, messages and booking

Appointments

My Office: Scheduled through an online calendar
SmartestVoice: Booked into your calendar during the call

Hours

My Office: Service hours up to 08:00 to 24:00, Monday to Sunday on larger packages (up to 112 hours a week), and 24/7 web access to calls and appointments
SmartestVoice: 24 hours a day, every day

Outbound work

My Office: Telemarketing and IVR campaigns
SmartestVoice: Not offered

Documents

My Office: Transcription, translation and digitisation
SmartestVoice: Not offered

Messages and requests

My Office: Staff answer calls and take messages and requests
SmartestVoice: Follows the rules you set, and forwards urgent calls as you instruct

Certifications

My Office: ISO 27001 and GDPR Ready, as stated on its site
SmartestVoice: Not claimed on this page

Starting price

My Office: From €29 a month plus 24% VAT, first month free
SmartestVoice: €75 a month plus VAT, with a 14 day free trial

How billing works

My Office: A monthly package with included calls, then a per call charge
SmartestVoice: A fixed plan with included minutes

Channels and connections

My Office: Phone, email and correspondence, SMS, fax and a 24/7 web interface for calls and appointments
SmartestVoice: Every call at any hour, plus WhatsApp and web chat. Works with Gmail, Google Calendar, WhatsApp and Viber, and the Pro plan includes a personal booking page

Suited to

My Office: Professionals who want a wider admin service
SmartestVoice: Any business that wants every call answered

A call at ten past nine in the evening

This is a routine call handled by SmartestVoice. A person would handle the same call differently, with more room to chat.

Caller

Hello, I need to move my appointment on Thursday.

SmartestVoice

Of course. May I have your name and the time you had booked?

Caller

Nikos Papas, Thursday at 11.

SmartestVoice

Thank you, Nikos. Would Friday at 11 or Friday at 12 suit you better?

Caller

Friday at 12, please.

SmartestVoice

Done. Your appointment is now on Friday at 12, and I have cancelled Thursday.

Illustrative conversation. Real calls follow the wording and rules you set.

Comparing the cost

My Office pricing

My Office publishes seven packages starting from €29 a month plus 24% VAT, each with included calls and a per call rate beyond them, and the first month is free. The €29 package covers 30 calls on weekdays from 08:00 to 22:00. Its pricing page also describes a starting deposit and a minimum cooperation period if you continue after the free month, so read the terms and compare the package that matches your own call volume.

SmartestVoice pricing

Starter costs €75 a month and includes 100 minutes and 3 phone lines. Pro adds a personalised booking page and 200 minutes for €129, and Scale gives 400 minutes and 10 lines for €229. VAT is extra, there is a one time €100 setup fee, and the 14 day free trial asks for no card.

How they compare

At a low call volume My Office's entry price is lower. As calls grow, or when you need coverage at night and at weekends, a fixed AI plan can be easier to predict. Work out your own volume before deciding.

Which suits you

Consider My Office if

You want a person to handle correspondence, transcription or translation as well as calls
You run outbound campaigns or telemarketing
Your callers expect a human voice every time
You want a provider with ISO 27001 certification

Consider SmartestVoice if

You want every call answered at any hour, including nights and weekends
A fixed monthly plan is easier for you to budget than usage billing
Most of your calls are routine: opening hours, questions and bookings
You want the line covered around the clock, with WhatsApp and web chat on the same assistant

Use both if

My Office covers admin work and SmartestVoice covers the phone after hours
You want a human team for complex calls and an AI for everything else

Questions about My Office and SmartestVoice

Is My Office a competitor to SmartestVoice?

Partly. Both answer your calls, but My Office is a human service with a wide range of admin tasks, while SmartestVoice is an AI built only for the phone.

Is a human telesecretary better than an AI?

Neither is better in every case. People can take on extra tasks such as correspondence, transcription and translation. An AI answers at any hour for a fixed price. The right choice depends on your calls.

What does My Office cost?

It publishes seven packages starting from €29 a month plus 24% VAT, each with included calls and a per call rate beyond them. The first month is free.

Can I switch from a telesecretary to SmartestVoice?

Yes. You can start the 14 day free trial while your current service keeps running, then compare how both handle your calls before you decide.

Does SmartestVoice handle outbound calls or transcription?

No. It answers inbound calls, takes messages and books appointments. For transcription or outbound campaigns a service like My Office is the better fit.

Which channels does SmartestVoice cover?

Calls first, at any hour, then WhatsApp and web chat on the same assistant. It integrates with Gmail, Google Calendar, WhatsApp and Viber, and the Pro plan includes a personal booking page.

Work out your own numbers

See what missed calls cost you View all plans and prices All comparisons

See how your calls would sound

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